Help: Return Policy
Returns
All returns must be approved in advance by our support staff. Please contact us through the support page on shopjapaneseanime.com if you want to return your order.
Any approved return must be sent back to us within 7 days after delivery. A 15% return fee of the ordered item(s) will be charged, the minimum fee being $10.00. The customer is responsible for bearing all costs associated with the return.
Returns need to meet all of the following conditions:
- All items must be complete, undamaged and in sellable condition.
- New items must be factory sealed and unopened.
- Returns have to be sent via registered mail.
- All items have to be in their original packaging and well packed for shipping.
- A print-out of the invoice must be included.
Any item that does not meet the conditions above will not be refunded or exchanged.
It is the customer’s responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).
Compensations & Refunds
Japanese Anime generally offers financial compensations in the form of store credit.
If exceptional circumstances apply, refunds can be offered and will be issued in the original order currency or store credit points. We reserve the right to decide this on a case-by-case basis.
Please note that Japanese Anime does not cover any fees charged by your credit card company or PayPal when processing refunds. All applicable fees are the sole responsibility of the customer.
Manufacturing Flaws
Japanese Anime cannot take any responsibility for manufacturing flaws but offers to act on your behalf by contacting the manufacturer and requesting a replacement. If you have ordered a brand new item that shows any signs of damage that did not result during transit, please get in touch with our support staff within 3 days after you received your item. Include a detailed description, as well as pictures showing the issue. Most manufacturers will ask for a return of the damaged product.
Please note that most manufacturers stop support for items older than one year, so we cannot guarantee support for items older than one year. All international shipping fees associated with the replacement are the responsibility of the customer.
Problem Resolution
If you are unhappy with your order, we will work out a personalized solution for you. We highly recommend resolving issues directly with us and not externally through payment disputes.
We will guide you through the whole claims process to find a personalized solution that addresses all issues with your order.
Free Return: All return shipping costs associated with an approved claim return will be refunded to you upon receipt of the return.
Replacement: If possible, we will send you a replacement for the affected item(s). Free of charge.
Partial Refund: If the order issue is not grave enough to warrant a return of the item(s), we will work out a settlement that will be to your satisfaction.
Store Credit: The quickest and easiest way to receive a (partial) refund is through store credit points, which have no expiration date and can be used right away.
Important Notice: If you choose to resolve the issue externally, such as through PayPal or through chargebacks, you will not be able to shop with us again.